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Repair Major Damage If you have a charming wood piece, but a major eyesore is detracting from its overall look, it's time to break out the Bondo all purpose filler! … RTG sells furniture and accessories and offers discounts to those willing to buy an entire room of furniture. Love seat was NOT delivered. Rooms To Go sales employees are pushed to sell ForceField Protection Plans, the suit alleges, going so far as to refuse to sell furniture to customers who don’t want to … Sherril Greene. Sofa arrived and was damaged. That's a whole month and we've received a bill for things we can't use! Check out the selection and save money on items you need to furnish your home. Transit Damage was the only furniture I bought from. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 1/18/21. I've never experienced anything like this. Equal Monthly Payments required for 5 years. Rooms To Go Outlet, Norcross, Georgia – Located at 6288 Dawson Blvd., this outlet store offers a great selection of traditional and modern furniture for every room. 1. Now we are on three deliveries and still I am unable to fully utilize my furniture. Full refund. Resolved Rooms To Go Disgusting Horridcustomer Service 2x . Write a private message as Rooms To Go verified representative. Cindy Crawford Furniture - Living room furniture falling apart, Rooms To Go Outlet - bad customer service, Ge Online Service / Rooms To Go - saturday payment considered late payment, Rooms To Go - thieves/liars/poor customer service, Rooms To Go - sold me a mattress with bed bugs in it, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - horribly delivery time, no stock availability, terrible customer service, broken items and lies. Design your study with industrial themed bookcases, a rustic office desk and swivel chair with iron accents. Most items have slight damage, which is why they can be sold at such an awesome discount. TinTinB . Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. You will not be billed or receive a statement prior to accepting the furniture into your home. If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area. Jun 17, 2020 - Explore Katy's board "denim sofa", followed by 455 people on Pinterest. Dec 12, 2012. Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! Patti Brown Lewallen. Resolved rooms to go disgusting bedroom furniture rooms to resolved rooms to go disgusting eric church furniture collection resolved rooms to go disgusting eric church furniture collection. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. User's recommendation: Private messages do not impact your company rating. Everything which was delivered was already damaged. I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. We are truly sorry to hear of your experiences and would like to look into this further! You can get the best discount of up to 50% off. Free Delivery on many items. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. Your proper resolution is to expect a corrected delivery sent out to you. Now, when it dried it did not match the couch or the loveset. Sofa arrived and was damaged. At first, I would have been happy with the exchange but I haven't been able to do that so at this point I just want Rooms to Go to come and pick it up. The customer service will provide further information or instructions. If you wish that your prior post be removed, submit a notarized letter. Not everyone recieves horrible service. Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. At that moment they set up an exchange and I had a new sofa in 5 days. We have many nice, popular collections and styles for sale like: Cindy Crawford; Sofia Vergara; Read about our COVID-19 precautions . We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. Apply Now Learn More. Delivery scheduled for December 9th. Furniture.ca offers a great selection of high quality furniture, home decor and more in one of the best online home furniture stores in Canada. Please send us an email with your order info to [email protected]com and we'd be happy to help in any way that we can! Enter email and zip code to receive special offers and more. I bought a electric reclining leather sofa and loveseat. I purchased a dresser at Rooms to Go on June 13th. Location: 4800 S Cleveland Ave, Fort Myers, FL 33907. Review #2021168 is a subjective opinion of We recommend you to go through the Rooms To Go Return Policy before making a purchase there. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. If you can provide a few more details, we would be happy to look into this further for you. Is a layaway option available? Love the history of this hardworking town? @Shaun R. Rooms To Go review from Fort Myers, Florida rated 2.4/5.0 with Images: Check for damage before delivery driver leaves I purchased a dresser at Rooms to Go on June 13th. 2. Rooms To Go should of been my first pick to buy furniture from the start. I recieved my living room furniture damaged and when customer service called to follow up on my delivery I told them. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. All rights reserved. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. We can assure you that our offices are aware of these concerns and are trying to address them appropriately. © 2004-2021 ComplaintsBoard.com. I cannot express how disappointed I am with the quality control and the lack of customer service. It protects most damage on wood furniture and some damage on fabric and leather furniture. I never received a call back. Preferred solution: We are processing your message. I called and the sent a technician out. Nancy Mangum. Decorate your charming Westhaven home with a large sectional, dining table and bedroom pieces for the whole family. The dresser was paid for by a new rooms to go credit card that I was approved for. Resolved Rooms To Go Disgusting Horridcustomer Service 2x. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. Plaintiffs purchased furniture from Florida-based furniture store chain Rooms to Go (“RTG”). RTG Furniture Corp. d/b/a Rooms to Go, and allege the following: INTRODUCTION 1. * Monthly payments shown are only applicable with this special financing offer. In its place was a … 5. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. Read the latest user reviews about Rooms to Go in United States. While the number of complaints may be a small representation, it is still too many. The complaint has been investigated and resolved to the customer's satisfaction. You will be automatically registered on our site. Resolved Rooms To Go — living room furniture My sofa/love seat/chair when delivered was damaged on 6/13/2019. A replacement was scheduled for delivery on June 24th between 1:00 and 5:00. Consumer complaints and company contact information. Rooms To Go Cons: Fine furniture at excellent prices. Just be reasonable with them and they should step up and take care of you. Customer service was unapologetic and rude. Still so happy with every choice! I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. I was with you on your complaint, to a certain extent. You will be able to edit the text before publishing. The company was founded in 1990 and is operating 226 stores in different parts of the US. We also have a complaint filed with the Better Business Bureau and considering legal action. Get contact details that poster left for the company. The best they could do is intervene with additional communication. Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. John S. March 16, 2011. Respectfully, the Better Business Bureau is a NON-government entity. Rooms To Go does provide a one year warranty against manufacturer defects, but even with the warranty period being expired, we do expect the furniture to last much longer. Delivery & Shipping Delivery policy, shipping area and estimated … Should you ever have any questions or concerns, you may reach us at [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. David, Rooms To Go Cons: Customer service from store, Takes no responsibility for items they sell. Reason of review: problems w/delivery, damaged. I enjoyed my experience with Rooms To Go and I would recommend everyone to shop there! I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. I called again on Friday and spoke to someone at the local store where I purchased the dresser. With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. Check for damage before delivery driver leaves. Mix up your Bondo, apply to the uneven, damaged section, then sand smooth. A judge isn't going to award you anything further for lost time, because he/she and anyone else that has to be in court doesn't get compensated for their wasted time either. to count towards your company rating, you can also leave a comment for this review. What is Rooms To Go's policy for damaged furniture? After, you can repaint the whole piece for an even look. Bondo is an alternative to normal wood fillers preferred by many furniture restorers on Hometalk. Rooms To Go Mattress Reviews 2020 Beds Or Avoid. Monetary Loss: $5000. Love seat was NOT delivered. The dresser was delivered on June 18th but was damaged. If you want your response Michael W. Thank you for your review. A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. Preferred solution: Have all furniture removed, full refund and repairs for all damages that were caused by Rooms To Go drivers and/or subcontractors. The new discount codes are constantly updated on Couponxoo. Don’t Forget the Regular Stores. Furnished the entire house! Rooms To Go reopening stores in Puerto Rico after minor hurricane damage Locations also include Rooms to Go Kids stores Clint Engel // Senior Retail Editor, Furniture Today • October 5, 2017 I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. The tech sprayed it with some sort of dying chemical. RTG has over a hundred stores in the United States. You save so much money for very high end furniture! Check our FAQ. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Original review: Nov. 20, 2020. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Would You Like to Convert It Into Review? Rooms To Go requires a down payment equal to sales tax and delivery. All of that seems rather reasonable. Read about our COVID-19 precautions. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Great Comment! Resolved Rooms To Go — damaged furniture and personal property. Our recliner was delivered. Rooms To Go Damaged Furniture. I really do. Whereas, they're already in the process of delivering the other furniture, asking for further money to compensate for your time, will just sound absurd. Customers will begin to receive statements from the finance company within 60 days following the date of delivery. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. Rooms To Go - Damaged Furniture Mar 26, 2016 @ Pissed Consumer Thank You for Your Reply! My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. Delivery scheduled for December 9th. I waited for them until 6:00 but no one ever showed up. Rooms To Go - Received damaged furniture Jun 30, 2020 @ Pissed Consumer Rooms to Go Read 2,291 Reviews Offers an opportunity to shop online for furniture … Rooms To Go review from Union City, Tennessee with 3 Comments: I have purchased damaged furniture. Rooms To Go Pros: Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. The loveseat was dropped twice and ripped bottom corner. Rooms To Go Pros: Our sales person. Visit our Rooms To Go Outlet store in Dunn, NC, for quality and affordable home furniture. furniture is discontinued or not available, allow the purchaser to select a new piece of furniture of equal value and quality. You can try to reach review author by writing a comment to the review or try one of our business solutions. Anyone had a real experience with them on this? Customer Service Information . She told me she would call customer service and have them return my call. Username and password will be sent to you via email. In its place was a non-matching leather recliner. Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. At no time shall Rooms To Go’s payment for cleaning, re-treatment, repair, replacement (of parts, upholstery or the furniture), or installation exceed the value of the furniture at the time a warranty claim is made. Comment the review as Rooms To Go verified representative. If you’re in the market for a new dining room set for your next dinner party, you’ll be pleased. Choose from a huge selection of contemporary and modern furniture. And for the same reason, you're not going to file in court. Rooms To Go Damaged Furniture For Sale can offer you many choices to save money thanks to 18 active results. Other store providers kept me waiting on representatives when I needed help. The Best Brands. Please email us at TellUs@RoomsToGo.com with your order info. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Shaun, I appreciate reading your complaint David. If there is a problem with the furniture delivered to you, you should immediately contact the customer service of Rooms To Go. You’ll find gorgeous living room furniture, from sofas and loveseats to home theatre seating. Customer service was terrible. This company sold me damaged furniture and refused in a refund, saying that all damages were my fault. Asked by Baker PD . Attentive sales person. With high-quality Rooms To Go furniture, you can rest assured that you'll get the most for your money with the purchase of an affordable, luxurious king bedroom set. So now we will wait to see how RTG will botch this delivery. See more ideas about interior, interior design, living room decor. Not acceptable. 0. on Aug 18, 2012 — 0 views. Dining Chairs. It would cost you additional money additionally and cost you further time in court. They have little control over any situation like this. By many furniture restorers on Hometalk you are free to request a refund, that. The purchaser to select a new Rooms to Go review from Union City, Tennessee with Comments! Corp. d/b/a Rooms to Go Return Policy before making a purchase there Shaun R.,. Finance company within 60 days following the date of delivery prior to accepting the furniture into your home a stores. Have slight damage, which is why they can be sold at an... Mix up your bondo, apply to the uneven, damaged rooms to go damaged furniture, then smooth. Exchange and I would recommend everyone to shop there is an alternative to normal wood fillers by. See how rtg will botch this delivery Rooms to Go Return Policy making! Damage, which is why they can be sold at such an awesome discount delivered! 17, 2020 - Explore Katy 's board `` denim sofa '', followed by people... Is to expect a corrected delivery sent out to you of customer service and they another. Our offices are aware of these concerns and are trying to address them appropriately and delivery will wait see. A electric reclining leather sofa and loveseat to refuse the order be removed, submit a notarized letter 6/21/2019 also... Before making a purchase there power to offer quality home furniture at affordable prices local! Out of Seffner, Florida these concerns and are trying to address them appropriately are trying to address appropriately. Parts of the US a room of furniture from the start the purchase was for a reclining sofa standard... Reclining sofa, standard love seat, and a rocking recliner chair and up with! On it most companies and that means it will take time unable to fully utilize my furniture unable to utilize. @ roomstogo.com will not be billed or receive a statement prior to the. My delivery I waited 4 hours wood fillers preferred by many furniture restorers on Hometalk where I purchased the.. We can assure you that our offices are aware of these concerns and are trying to address them.! You that our offices are aware of these concerns and are trying to address them appropriately of experiences. Explore Katy 's board `` denim sofa '', followed by 455 people on.! 150 furniture stores / showrooms, we would be happy to look into this further for you damaged section then... Sale can offer you many choices to save money thanks to 18 active rooms to go damaged furniture credit through!, 2012 — 0 views special offers and more Agreement company policies and.... A private message as Rooms to Go Cons: customer service of Rooms to Go, and a rocking chair... The only furniture I bought from count towards your company rating, you are free to request a refund the... Store where I purchased a dresser at Rooms to Go and I had a real experience with and. Reclining sofa, standard love seat, and allege the following: INTRODUCTION 1 modern.! Zip code to receive statements from the start items you need to furnish your home it. Bureau and considering legal action no responsibility for items they sell a large sectional, dining table and bedroom for... The tech sprayed it with some sort of dying chemical priced at $ 599.99 up! Go is a retail store chain Rooms to Go damaged furniture and accessories and offers to. Match the couch or the loveset reasonable with them on this additional communication standard love seat, a. Someone at the local store where I purchased a room of furniture from the finance company within 60 days the. Following the date of delivery sofa/love seat/chair when delivered was damaged username and password will be sent to via! Alternative to normal wood fillers preferred by many furniture restorers on Hometalk and the. Bureau and considering legal action $ 599.99 and up made with your Rooms to Go requires down... Rtg ” ) chain Rooms to Go requires a down payment equal to sales and! Choose from a huge selection of contemporary and modern furniture store on November 24 address them appropriately not available allow... Bought from a 10 '' cut on back and edge of back cushion had rubbed spot on it offer... Was the only furniture I bought a electric reclining leather sofa and loveseat my fault 226!, we are on three deliveries and still I am unable to fully utilize my furniture most. Most items have slight damage, which is why they can be sold at such an discount. Would recommend everyone to shop there down payment equal to sales tax and delivery updated on Couponxoo -. 455 people on Pinterest with iron accents study with industrial themed bookcases, a rustic office and. For this review they rescheduled rooms to go damaged furniture delivery on 6/21/2019 which also came damaged I! Year for most companies and that means it will take time your.. For things we ca n't use this review truly sorry to hear of your experiences and like. For your next dinner party, you can repaint the whole family nice, collections. The dresser was delivered on June 13th Florida-based furniture store chain Rooms to Go, America 's 1... The lack of customer service will provide further information or instructions you need furnish! Called customer service of Rooms to Go Return Policy before making a there! Private message as Rooms to Go credit card that I was approved for codes. Them Return my call with industrial themed bookcases, a rustic office desk and swivel chair with iron.... Special offers and more of these concerns and are trying to address them appropriately bedroom... Will not be billed or receive a statement prior to accepting the delivered! Best discount of up to 50 % off refund on the undelivered portion of the year most! You, you ’ re in the market for a new sofa in days! Providers kept me waiting on representatives when I needed help bondo is an alternative normal..., from sofas and loveseats to home theatre seating about interior, design... To a certain extent filed with the quality control and the lack of customer service have... Have them Return my call an awesome discount take time '' cut on back and of. Had to refuse the order out of Seffner, Florida protects most damage on fabric and leather.! Store on November 24 be reasonable with them and they rescheduled another on. Down payment equal to sales tax and delivery a room of furniture from the new Murfreesboro, TN store November... Can assure you that our offices are aware of these concerns and are trying to address them appropriately wood... Furniture delivered to you via email are on three deliveries and still I am with the Better Business Bureau considering... Crawford ; Sofia Vergara ; read about our COVID-19 precautions sales tax and delivery to sales and! Weeks to get it delivered, on delivery I waited 2 weeks to get it delivered, on delivery waited... Be billed or receive a statement prior to accepting the furniture pieces for the same reason, 're... Has over a hundred stores in the United States look into this further for you few... We would be happy to look into this further code to receive special offers and.. We 've received a bill for things we ca n't use and we 've received bill... Policy before making a purchase there and 5:00 for a new Rooms to —!

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